| Return Policy / Money Back
Guarantee
There are different conditions under which different products can
be returned for a refund. Refunds will not be given for shipping
and handling charges.The money back guarantee on any product may
be taken advantge of once per customer. Receiving a return credit
voids all future guarantees.
All products may be returned within 30 days if they are
unopened and in resalable condition.
We recommend shipping with a carrier that offers insurance and
package tracking. We are NOT responsible for damaged or lost returns.
The following products offer a money back
guarantee:
Advecia - Advecia tablets carry a 60
day money back guarantee (minus shipping costs). To qualify for
a refund you must:
- Use the product as directed. For example, using three month’s
worth of Advecia in a few weeks voids the guarantee.
- Return ALL bottles both opened and unopened
Fast Grow by Exotic Allure
- Fast Grow capsules carry a 45 day money back guarantee (minus
shipping costs). To qualify for a refund you must:
- Use the product as directed. For example, using three month’s
worth of Fast Grow in a few weeks voids the guarantee.
- Return ALL bottles both opened and unopened
Hair Genesis - Product guarantees
are limited to the period of time associated with the product package
purchased.
•One month kits are guaranteed for up to one month from purchase.
•Three month kits are guaranteed for three months from purchase.
•Six month kits are guaranteed for up to six months from purchase.
•Twelve month kits are guaranteed for twelve months from purchase.
In order to qualify for a refund you must return all bottles whether
used or unused. You must use Hair Genesis as directed. For example,
using three months worth of Hair Genesis in a few weeks will void
the guarantee. Any bottles returned opened, used, or in otherwise
unresalable condition after 30 days from purchase will be charged
a 20% restocking fee.
Hair Genesis Memberships - Hair Genesis members may return their
products at any time within 6 months of signing up for a membership.
Any products returned by Hair Genesis members after 90 days of their
joining date will be charged a 20% restocking fee regardless of
its condition (ie; whether it's been opened or not).
Hair Formula 37 - All Hair
Formula 37 products carry a 45 day money back guarantee (minus shipping
costs). To qualify for a refund you must:
- Use the product as directed. For example, using three month’s
worth of HF37 in a few weeks voids the guarantee.
- Return ALL bottles both opened and unopened
- GROW! Shampoo and Conditioner is only eligible for this guarantee
if it's used as part of a complete HF37 program
- Guarantee only valid for up to a two months supply of product
Melancor - Melancor capsules
carry a 90 day money back guarantee (minus shipping costs). To qualify
for a refund you must:
- Use the product as directed. For example, using three month’s
worth of Melancor in a few weeks voids the guarantee.
- Return ALL bottles both opened and unopened
Procerin - Procerin tablets
carry a 90 day money back guarantee (minus shipping costs). To qualify
for a refund you must:
- Use the product as directed. For example, using three month’s
worth of Procerin in a few weeks voids the guarantee.
- Return ALL bottles both opened and unopened
Provillus - Provillus tablets carry a 90 day money
back guarantee (minus shipping costs). To qualify for a refund you
must:
- Use the product as directed. For example, using three month’s
worth of Provillus in a few weeks voids the guarantee.
- Return ALL bottles both opened and unopened
Shen Min & NuHair – All Shen Min &
NuHair products carry a 90 day money back guarantee (minus shipping
costs). To qualify for a refund you must:
- Use the product as directed. For example, using three month’s
worth of Shen Min in a few weeks voids the guarantee.
- Include a reason in writing for the return.
- Return ALL bottles both opened and unopened
Super Hair Energizer - Super Hair Energizer products
carry a 45 day money back guarantee (minus shipping costs). To qualify
for a refund you must:
- Use the product as directed. For example, using three month’s
worth of Melancor in a few weeks voids the guarantee.
- Return ALL bottles both opened and unopened
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